Privacy Policy

1. Who is responsible for your data

Bonarda Suites is responsible for the personal data processed through this website and our accommodation enquiry service.

Address: Aiana de Cima, Castelo, 2970-032 Sesimbra, Portugal
Email: info@bonardasuites.com
Telephone: +351 912 664 905

2. Data we collect

When you contact us, we may collect your name, email address, suite of interest, preferred dates, message and any other information you choose to provide. Our hosting infrastructure may also process technical data such as IP address, browser, device, access date and security logs.

With your consent, Google Analytics and Meta Pixel may process online identifiers and information about how you use the website.

3. Purposes and legal bases

• Responding to enquiries and preparing a possible reservation: steps prior to entering into a contract and performance of a contract.
• Managing stays, payments, invoicing and statutory records: performance of a contract and compliance with legal obligations.
• Website security and fraud prevention: our legitimate interest in protecting our services and guests.
• Analytics and campaign measurement: your consent, which may be withdrawn at any time.

4. Recipients and service providers

Data may be processed by hosting and email providers, including Hostinger, and by professional advisers or public authorities when required by law. Google Analytics and Meta Pixel receive data only after the relevant consent is given. We do not sell personal data.

5. International transfers

Some technology providers may process data outside the European Economic Area. Where applicable, transfers are based on an adequacy decision, standard contractual clauses or another safeguard recognised by data protection law.

6. How long we keep data

Enquiries that do not result in a reservation are normally kept for up to 24 months after the last contact. Reservation, invoicing and transaction records are kept for the periods required by Portuguese law. Technical security logs are kept only as long as necessary for security and incident investigation. Cookie preferences are retained for six months.

7. Your rights

You may request access, rectification, erasure, restriction, portability or object to processing where applicable. You may withdraw consent at any time without affecting prior lawful processing.

To exercise your rights, email info@bonardasuites.com. You may also lodge a complaint with Portugal’s Comissão Nacional de Proteção de Dados (CNPD).

8. Security

We use appropriate technical and organisational safeguards to protect personal data. No online service is completely risk-free, so please avoid including sensitive information in the enquiry form unless it is strictly necessary.

9. External services

Links to WhatsApp, Instagram, Google Maps and other third-party services are governed by those providers’ own privacy practices when you choose to use them.

10. Changes and contact

We may update this policy when our services or legal obligations change. The current version and update date will always appear on this page.